Genesis Prana High Performance Octopus Genesis Factory Shop

Fast Shipping and Professional Packing

Our long-standing partnership with UPS FedEx DHL and other global carriers gives us the ability to provide various shipping options. Our warehouse staff are highly educated to pack your items exactly according to the specifications we provide. Before shipping, all goods are thoroughly inspected and secured. Everyday we deliver hundreds of packages to our customers across many countries. This demonstrates our dedication to becoming the largest online retailer on earth. These warehouses are in Europe as much as they are in USA.

Note: Orders containing more than one item are assigned a specific processing time based on the individual item.

Before shipping, we will examine the items ordered thoroughly before sending the items. The majority of orders are shipped within 48 hours. The time to deliver varies from 3-7 days.

Returns

The stock is constantly changing and cannot be fully controlled by us due to the involvement of multiple different parties, such as the factory and our warehouse. Actual stock levels may fluctuate at any point. Be aware that your order may be out of stock once your order has been made.

Our policy is valid for 30 days. If 30 days have passed by since your purchase however, we're unable to give you a refund or exchange.

You can only return an item in the event that it is not used and is in the same condition when you received it. The item must be in its original packaging.